Training

The Allkare Group

Issue: Revenues are mostly from insurance property repairs and large clients have strict Service Level Agreements (SLA’s). All staff need to develop first class Customer Service skills

Solution: Programme of group Workshops on different aspects of Customer Service

Results: SLA audits by insurance companies have shown a marked improvement and staff ratings of what makes for good customer service have increased

www.allkare.co.uk

Clarity Creation

Issue: Management want communication agency to move up to next level and training needs identified for staff skills and knowledge to support this business objective

Solution: A ten week training course for Sysco Consultancy as an Associate with modules covering all aspects of an agency’s performance

Results: In progress

www.claritycreation.com

Train The Trainer

Issue: Trainers around Merseyside wanted to improve their skills and knowledge to compete more effectively and grow their businesses

Solution: Develop a new training organisation, called Train The Trainer, where trainers train each other and learn new craft skills

Results: Every associate member company of Train The Trainer grew their business by attracting new clients and greater revenues